This is a One day course
This qualification helps staff to avoid and manage conflict within their work environment.
It has been designed in conjunction with conflict management specialists in the licensed retail sector and designed for people working within the following roles:
licensed retailers, assistant managers, relief managers supervisory/key staff
The qualification covers the following:
The responsibilities of both employers and employees in relation to workplace violence under the Health & Safety at Work Act 1974
What is meant by the terms 'risk' and 'hazard', and the causes of workplace violence
How to identify and reduce hazards through risk assessment to reduce the likelihood of conflict arising
Why and how conflict situations can arise, and how to avoid them
How to deal with conflict when it has arisen
The law in relation to self-defence victim support, and the importance of reporting and recording incidents of workplace violence
30 question multiple-choice examination.