Conflict Management

Duration

This is a One day course

Summary

This qualification helps staff to avoid and manage conflict within their work environment. 
It has been designed in conjunction with conflict management specialists in the licensed retail sector and designed for people working within the following roles:
 licensed retailers, assistant managers, relief managers supervisory/key staff

The qualification covers the following:

The responsibilities of both employers and employees in relation to workplace violence under the Health & Safety at Work Act 1974

What is meant by the terms 'risk' and 'hazard', and the causes of workplace violence

How to identify and reduce hazards through risk assessment to reduce the likelihood of conflict arising

Why and how conflict situations can arise, and how to avoid them

How to deal with conflict when it has arisen

The law in relation to self-defence victim support, and the importance of reporting and recording incidents of workplace violence

Assesment

30 question multiple-choice examination.