Conflict Management


This is a One day course


This qualification helps staff to avoid and manage conflict within their work environment. 
It has been designed in conjunction with conflict management specialists in the licensed retail sector and designed for people working within the following roles:
 licensed retailers, assistant managers, relief managers supervisory/key staff

The qualification covers the following:

The responsibilities of both employers and employees in relation to workplace violence under the Health & Safety at Work Act 1974

What is meant by the terms 'risk' and 'hazard', and the causes of workplace violence

How to identify and reduce hazards through risk assessment to reduce the likelihood of conflict arising

Why and how conflict situations can arise, and how to avoid them

How to deal with conflict when it has arisen

The law in relation to self-defence victim support, and the importance of reporting and recording incidents of workplace violence


30 question multiple-choice examination.

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  • Genting_Casino
  • Lancashire-Constabulary
  • Mitchels-Butchers
  • Northumbria-University
  • Punch-Taverns
  • SAB
  • ThwaitesHotels
  • Thwaitesinns
  • bunning-price
  • cask-marque
  • heron-brearly
  • lavander-hotels
  • marstons
  • spirit-pubs
  • wset_logo

What our Clients Say

We have now achieved our cask marque and are members of the 1807 cask club - after 3 1/2 months in the business we are very proud. DT are also investing upwards of £70K come September.
What we haven't forgot and want to pass on our thanks for is all we learnt on the two courses we have put into practice and it has worked, that is all down to the training we received from your company, again many thanks.

Crown Hotel, Croston

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