Booking Terms & Conditions

Bookings are subject to availability.

Online payment will confirm your booking once funds are cleared. 

Payments via telephone bookings must be made 5 clear days before the course commence or within 21 days of invoice date for account customers.

Training materials will not be dispatched or bookings confirmed, until full payment has been received by INNfluential.  

As soon as certificates are received from BIIAB, they are dispatched to successful candidates via First Class mail. Certificates may be posted by recorded delivery on request at an additional charge of £5.00. Duplicate certificates can be obtained from the BII at an estimated  cost of £25.00.

Course fees are inclusive of tuition, the cost of training materials, handbooks, exam fees and certification. With open courses, facilities and light lunch are also provided.

Cancellation policy

Any cancellations or requests to transfer must be made in writing to Mike Connell CBII by e-mail or by post.

Cancellations notified with more than 72 hours prior to course commence will be refunded  less an administration charge of £10.00.

If written cancellation is received less than 72hours, the fee will be refunded less a £50 cancellation charge.

If a delegate fails to attend, no refund will be given, although Innfluential will offer a discount on re-booking  on a future course.

In some cases, delegate substitutions are allowable with no charge providing any resources and course information already provided is forwarded to the new delegate

Innfluential reserve the right to cancel a training course due to circumstance beyond its control eg: weather, trainer illness etc. In these circumstances, an alternative date/venue will be offered or a full refund, without any liability for loss.

Where training is delivered on a customer's premises, all responsibility for facilities, refreshments rests with the customer. In the event that the training facilities or any required audio-visual aids are unavailable, any  consequential expenses for provision of alternative facilities or AV equipment shall be borne by the customer.

In cases of cancellation of such events; The customer will be responsible for paying any and all charges. If written notice is received less than 10 working days before the start of a course, an administration charge of £150 + VAT will be made in addition to any costs incurred by INNfluential, which cannot be recovered.

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What our Clients Say

We have now achieved our cask marque and are members of the 1807 cask club - after 3 1/2 months in the business we are very proud. DT are also investing upwards of £70K come September.
What we haven't forgot and want to pass on our thanks for is all we learnt on the two courses we have put into practice and it has worked, that is all down to the training we received from your company, again many thanks.

Crown Hotel, Croston

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